Shipping & returns

Shipping

Australian Orders

Domestic orders are shipped via Australia Post. 

All Australian and international deliveries are dispatched same or next-business day from Adelaide, Australia, taking into consideration weekends and public holidays. For example, if an order is placed on a Friday afternoon, it will most likely be dispatched on the following Monday.

Standard delivery takes 3-6 business days. Express delivery is next day delivery in metro areas and 2-3 business days for all other areas.

International orders

No. Unfortunately we only ship within Australia at this time. However, if you are looking to purchase from outside Australia, please contact us at hello@utoppii.com.

Please be aware that packages may be subject to delays and additional taxes and duties at the port of entry of various international countries outside of Australia. We take every effort to ensure a quick and smooth delivery, but we do not take responsibility for any delays and extra fees which may be applied via customs and duty offices in the receiving country. 

 

Returns

If you are unhappy with your order, Utoppii will gladly exchange or refund the cost of the purchase. The cost and reach of the shipping of the item(s) returned is your responsibility. Once the package has been returned, we will gladly send the initial exchanged item(s) at no extra charge. With any subsequent exchanges, the return postage will incur the applicable shipping charges Please contact us immediately to organise a return & refund.

Returned item(s) must be in original condition - unwashed, undamaged, with tags still attached. Products may be returned within 30 days from the date of receipt.