Shipping & returns

Shipping

Singapore and Australia Orders

Orders are shipped via Singapore courier or Australia Post. 

All deliveries are dispatched same or next-business day from Singapore or Australia, taking into consideration weekends and public holidays. For example, if an order is placed on a Friday afternoon, it will most likely be dispatched on the following Monday.

Standard delivery for Australia takes 3-6 business days. Express delivery is next day delivery in metro areas and 2-3 business days for all other areas.

International orders

No. Unfortunately we only ship within Singapore and Australia at this time. However, if you are looking to purchase from elsewhere, please contact us at trixie@utoppii.com. 

Please be aware that packages may be subject to delays and additional taxes and duties at the port of entry of various international countries outside of Australia. We take every effort to ensure a quick and smooth delivery, but we do not take responsibility for any delays and extra fees which may be applied via customs and duty offices in the receiving country. 

 

Returns

If you are unhappy with your order, Utoppii will gladly exchange or refund the cost of the purchase. The cost and reach of the shipping of the item(s) returned is your responsibility. Once the package has been returned, we will gladly send the initial exchanged item(s) at no extra charge. With any subsequent exchanges, the return postage will incur the applicable shipping charges Please contact us immediately to organise a return & refund.

Returned item(s) must be in original condition - unwashed, undamaged, with tags still attached. Products may be returned within 30 days from the date of receipt.